A person’s necessary knowledge, talents, and other qualities in order to carry out a task effectively and accurately.
Competency
Q: What are competencies?
A: A competency is a group of skills that a person needs to have in order to complete a certain task or job successfully.
Q: Why are competencies important?
A: The effectiveness of customer training programs can be evaluated by businesses using a range of approaches, including ROI analysis, usage data, support requests, and customer feedback surveys.
Q: What are some common types of competencies?
A: There are many different types of competences, including behavioural, functional, and technological competencies. For instance, technical competences include knowledge of software and abilities in data analysis (e.g. communication skills, teamwork).
Q: How can organizations identify the competencies required for a particular role?
A: An organization can identify the competences required for a particular post by doing a job analysis, which comprises gathering information about the activities, responsibilities, and abilities required for the position.
